By: Rima Kumari [1] & Janvi Sharma [2]

Department of CSE, Chandigarh College of Engineering & Technology, Chandigarh


This article dives into how Robotic Process Automation (RPA) works and why it’s so helpful. We explore the basic ideas behind RPA, like the theory that robots can do repetitive tasks better and faster than humans. We also look at how RPA mimics human actions on computers and why it’s not about replacing jobs but working together with humans. The article touches on decision-making in RPA and how it helps businesses save time and money. The article underscores the strategic importance of RPA as a revolutionary technology that helps flourish digital augmentive transformation, fostering operational agility and competitive advantage. By embracing RPA intelligently, organizations can navigate the evolving landscape of automation, optimizing processes, and positioning themselves for sustained success in the digital era. The adoption of RPA brings about tangible benefits, it is crucial for organizations to approach implementation strategically, addressing challenges related to security, governance, and workforce dynamics.

Keywords: Robotic Process Automation (RPA), Workflows, Technology, Automation, Digital helpers, Repetitive Tasks, Copycat, Human-robot collaboration, Chatbots, Probots


In today’s tech world, there’s this cool thing called Robotic Process Automation (RPA), and it’s like magic for making work easier. RPA is like having digital helpers that transform the way we do things on computers. But there’s more to it than just getting stuff done – let’s take a simple look at the fascinating theories that make RPA so amazing. The RPA[1] uses software bots/”robots” to copy human behavioural patterns with software & digital systems. The Bots are designed in a manner to execute rule-based activities, perform manipulation activities on data, cause trigger responses, and establish communication b/w different systems just like a human operator would. The objective is to streamline and optimize business processes, reduce errors, and enhance efficiency. Software robotics is another name for RPA which inculcates smart automation tech to perform repetitive activities of humans. Robotic Process Automation is a process driven technology [2]. RPA emerges as a pivotal technology that automates repetitive, rule-based activities.

The RPA Magic: Unveiling the Wizardry behind Task Simplification

Ever wondered how RPA makes things seem like magic in the world of work? Let’s uncover the secrets that make RPA a digital wizard, simplifying tasks and making our work lives as smooth as butter.

  1. Low-code Automation Scripting: Inclusion of low-code capabilities for efficient and user-friendly creation of automation scripts.
  2. Enterprise Application Integration: Seamless integration with a variety of enterprise applications[3] to ensure smooth interoperability.
  3. Comprehensive Orchestration and Administration: Robust orchestration encompassing configuration, monitoring, and security functions for effective management of automated processes.

The workflow starts with process identification, further up the bot development takes place configured to emulate human interactions with digital systems. Once deployed, these bots execute activities Fig:2 . RPA ensures precise and efficient data handling, with the ability to adapt to exceptions and variations . Overall, RPA streamlines workflows[4], minimizes errors, and empowers human beings for highly intellectual & creativity activities to increase sustainability[5] within the organization.

Fig 2: Robotic Process Automation

Importance of RPA

RPA is a digital ally streamlining work by automating routine computer activities, inclusive of data entry and networks[6]. This technology enhances efficiency, reduces errors, and saves time and costs for businesses. By handling the repetitive workload, RPA allows human beings to perform hifher order thinking activities & noit waste their precious time on repetitive activities within an organization[7] .RPA mats its ability to adapt to various systems makes it versatile, while cost-efficiency and improved accuracy elevate its importance. The RPA goes beyond being a mere tool; it acts as a catalyst for transformation, freeing up human potential to engage in more purposeful and strategic endeavors. Embracing RPA means embracing a more efficient, error-free, computing concept[8] and forward-thinking approach to handling tasks.

Types of RPA

Knowbots, Chatbots, and Probots are terms associated with different types of RPA systems, each serving specific functions as shown in Figure 3.

Knowbots (Knowledge Bots):

  1. Knowbots are automated agents designed to gather information from various sources on the internet.
  2. They are programmed to search for specific data, extract relevant information, and compile it for further analysis or presentation and development of human identification system [9].
  3. Knowbots are commonly used in web scraping, data mining, and information retrieval tasks.
  4. EG:Knowbot Information Service (KIS) was a pioneering project developed by Bolt, Beranek, and Newman (BBN)

Chatbots (Chat Robots):

  1. Chatbots are conversational agents powered by artificial intelligence that interact with users through text or voice.
  2. They simulate human-like conversations to provide information, answer queries, or assist with tasks.
  3. Chatbots find applications in customer service, virtual assistants, and various online platforms where they enhance user engagement and streamline interactions.
  4. EG: ChatGPT,BIXBY, ALEXA, CORTANA,Google Assistant, Waston Assistant,etc

Probots (Process Bots):

  1. They are designed to automate rule-based, repetitive tasks within business processes.
  2. Probots can mimic human actions in digital systems, such as data entry or transaction processing, improving operational efficiency and reducing the need for manual intervention.
  3. EG: UiPath, Automation Anywhere, Blue Prism, Pega , and WorkFusion.

Knowbots focus on knowledge acquisition, Chatbots facilitate human-like conversations, and Probots automate specific business processes, each contributing to different aspects of automation and information management.

Fig 3: Type of Robotic Process Automation

The Smart Side Of RPA
Discover the smart side of RPA[10] .It is smart because it learns to do tasks just like a human would. It doesn’t get tired, working all day and night to make things easier. It’s like having a super-smart assistant that understands how things work and makes everything run smoothly. With RPA, work becomes a breeze as it helps us do things quicker and smarter. RPA acts as a friend knowing the smartest ways to get things done. PA The software comes with an embedded analytical suite designed to assess the efficiency of robot workflows. Additionally, the RPA analytical suite aids in overseeing and controlling automated functions through a centralized console, accessible from any location. It provides fundamental metrics for both robots and workflows

Human-Robot Collaboration: Working Together

RPA isn’t here to steal jobs debunking the myth of job replacement the idea is simple: humans bring the brainpower, and RPA takes care of the boring, repetitive tasks. It’s teamwork at its finest. Imagine you’re the captain of a team, and RPA is your trusty sidekick. Together, you tackle tasks faster and better. It’s a win-win, making work fun and efficient. So, no worries – RPA is all about working together to make our jobs way cooler! The relationship between humans and Robotic Process Automation (RPA)[11] is one of collaboration and synergy. RPA takes on the role of automating repetitive, rule-based tasks, enhancing efficiency and minimizing errors. This allows human focus on high intellect thought processes, emotional intelligence & complex decision-making. Together, they create a powerful alliance, with RPA handling routine processes, freeing up humans for more strategic contributions, and ultimately fostering a dynamic and efficient work environment.

Advantages of RPA:

There are several advantages to implementing Robotic Process Automation (RPA) in organizational workflows, frameworks[12]. RPA offers transformative benefits, including increased efficiency and heightened employee productivity. Some Advantage of RPA illustrated in Figure 4.

Fig 4: advantage of robotic Process Automation

Decision-Making in RPA

Unravel the decision-making theory in RPA and how it helps in getting things done efficiently. It knows the rules and uses them to make smart choices, like a game plan. Within the realm of Robotic Process Automation (RPA), the pivotal element of decision-making empowers software robots (bots) to independently carry out tasks by adhering to pre-established rules and conditions. Decision-making in RPA involves programming the bots to analyse data, recognize patterns, and follow specific instructions to determine the next steps in a process. The goal and challenges[13] is to streamline processes by automating routine decisions, reducing errors, and improving overall efficiency within business workflows.

Application of RPA:
RPA uses bots for automation of repetitive tasks. It improves efficiency, accuracy, and scalability. Here are some common applications of RPA illustrated in Figure 5.

Fig 5: Application of Robotic Process Automation


Wrap up the journey into the world of RPA, understanding its theories, automation of tasks by bots and the positive impact it brings to our work lives by encouraging human beings to level up creativity, collaborate with technology for a better world, RPA is like our superhero at work which is broadly categorized into Knowbots, Chatbots and Probots. Learning about its tricks i.e. smart moves, teamwork, and quick decision-making shows how it makes jobs easier. RPA is here to make work awesome, turning tasks into a fun and smooth ride. It’s like having a cool friend that makes everything better. RPA emerges as an efficient load balancing instrument for Human beings by doing repetitive tasks.

Future scope:

RPA’s future is super bright. It’ll keep getting smarter, helping with more tasks. Imagine a world where robots and humans team up even more, making work even easier and more exciting. RPA is like a friend that’s always learning and growing, making the future of work amazing. It offers an edge over other contemporary technologies by demanding low investment costs & higher degree of efficiency. By harnessing the power of RPA intelligently, businesses can unlock new levels of innovation, responsiveness, and resilience, ensuring their relevance and success in the dynamic landscape of the 21st century.


  1. Kaur, P., Singh, S. K., Singh, I., & Kumar, S. (2021, December). Exploring Convolutional Neural Network in Computer Vision-based Image Classification. In International Conference on Smart Systems and Advanced Computing (Syscom-2021).
  2. Rastogi, A., Sharma, A., Singh, S., & Kumar, S. (2017). Capacity and Inclination of High Performance Computing in Next Generation Computing. Proceedings of the 11th INDIACom. IEEE.
  3. Sharma, A., Singh, S. K., Badwal, E., Kumar, S., Gupta, B. B., Arya, V., … & Santaniello, D. (2023, January). Fuzzy Based Clustering of Consumers’ Big Data in Industrial Applications. In 2023 IEEE International Conference on Consumer Electronics (ICCE) (pp. 01-03). IEEE.
  4. Peñalvo, F. J. G., Sharma, A., Chhabra, A., Singh, S. K., Kumar, S., Arya, V., & Gaurav, A. (2022). Singh, K., Setia, H., & Kumar, S. (2021, December). Wi-Vi and Li-Fi based framework for Human Identification and Vital Signs Detection through Walls. In International Conference on Smart Systems and Advanced Computing (Syscom-2021).
  5. Peñalvo, F. J. G., Sharma, A., Chhabra, A., Singh, S. K., Kumar, S., Arya, V., & Gaurav, A. (2022). Mobile cloud computing and sustainable development: Opportunities, challenges, and future directions. International Journal of Cloud Applications and Computing (IJCAC)12(1), 1-20.
  6. Negi, A. First International Conference on Networks & Soft Computing.
  7. Sharma, A., Singh, S. K., Badwal, E., Kumar, S., Gupta, B. B., Arya, V., … & Santaniello, D. (2023, January). Fuzzy Based Clustering of Consumers’ Big Data in Industrial Applications. In 2023 IEEE International Conference on Consumer Electronics (ICCE) (pp. 01-03). IEEE.
  8. Kumar, S., Singh, S. K., & Aggarwal, N. (2023). Speculative parallelism on multicore chip architecture strengthen green computing concept: A survey. In Advanced Computer Science Applications (pp. 3-16). Apple Academic Press.
  9. Singh, K., Setia, H., & Kumar, S. (2021, December). Wi-Vi and Li-Fi based framework for Human Identification and Vital Signs Detection through Walls. In International Conference on Smart Systems and Advanced Computing (Syscom-2021).
  10. Madakam, S., Holmukhe, R. M., & Jaiswal, D. K. (2019). The future digital work force: robotic process automation (RPA). JISTEM-Journal of Information Systems and Technology Management16.
  11. Enríquez, J. G., Jiménez-Ramírez, A., Domínguez-Mayo, F. J., & García-García, J. A. (2020). Robotic process automation: a scientific and industrial systematic mapping study. IEEE Access8, 39113-39129.
  12. Huang, F., & Vasarhelyi, M. A. (2019). Applying robotic process automation (RPA) in auditing: A framework. International Journal of Accounting Information Systems35, 100433.
  13. Syed, R., Suriadi, S., Adams, M., Bandara, W., Leemans, S. J., Ouyang, C., … & Reijers, H. A. (2020). Robotic process automation: contemporary themes and challenges. Computers in Industry115, 103162.SS

Cite As:

Kumari R., Sharma J. (2024) ROBOTIC PROCESS AUTOMATION: STREAMLINING WORKFLOWS, Insights2Techinfo, pp.1

Share this:

Leave a Reply

Your email address will not be published.